Cancellation & Refund PolicyAt AshtLab

1. Subscription Credits

Subscription plans provide credits according to the plan selected at the time of purchase. Credits are refreshed according to the subscription billing cycle and plan terms.

Subscription credits are intended for use during their applicable credit period. Unused subscription credits expire when that period ends and do not carry over to the next period.

Annual subscriptions may provide credits on a monthly basis. In such cases, each monthly allocation follows its own applicable expiry period, even though the subscription is billed annually.

2. Additional Credit Purchases

AshtLab may offer additional credit packs separately from subscription plans. These purchased credits do not expire under the current policy, unless a different condition is clearly disclosed before purchase or required by law.

When both subscription credits and additional purchased credits are available, subscription credits are used first. Additional purchased credits are used after the available subscription credits have been exhausted or expired.

3. Credit Deduction for Generations

Credits are deducted when an image or video generation request is submitted for processing. The number of credits required depends on the model, generation type, settings, and other applicable usage factors.

If a generation fails or is interrupted and the requested output is not successfully produced, the credits charged for that failed generation will be credited back to your account.

If a generation appears stuck or you believe credits were deducted incorrectly, contact us with the relevant generation details so we can investigate and correct confirmed errors.

4. Subscription Cancellation

You may cancel your subscription to prevent future subscription renewals and scheduled charges.

After cancellation, your subscription benefits and eligible subscription credits remain available until the end of the already-paid subscription period, subject to the applicable credit expiry rules. Cancellation does not trigger another scheduled subscription charge.

For annual subscriptions with monthly credit allocations, monthly allocations continue according to the paid subscription schedule until the subscription period ends. Unused monthly credits expire according to their respective expiry dates.

5. Purchases and Refund Eligibility

Credit purchases and subscription payments are generally non-cancellable and non-refundable once the purchase has been completed, except where a refund or other remedy is required by applicable law or is approved by AshtLab under the circumstances described below.

If you experience a billing error, duplicate charge, technical issue, or another genuine and exceptional circumstance, you may contact our support team to request a review.

Each request is assessed individually. Any discretionary refund is subject to review and is not guaranteed. Where applicable law provides a refund or other consumer remedy, this policy does not remove those rights.

6. How to Request Help

Email contact@ashtlab.com with the email address associated with your AshtLab account, the transaction reference if applicable, and a description of the issue.

Please do not include passwords, API keys, or other sensitive authentication information in your request.

7. Policy Updates

We may update this policy as our plans and services evolve. The version published at the time of a purchase will be relevant to that purchase, subject to applicable law and any mandatory consumer rights.