Delivery PolicyAt AshtLab

1. Delivery of Purchased Credits

After a successful payment is verified by AshtLab, the applicable credits will be added to your account. Credit delivery is generally immediate, although processing or verification delays may occasionally occur.

Subscription credits are allocated according to the subscription plan and billing period selected at purchase. The applicable subscription period and credit refresh schedule are determined by the selected plan.

If your payment was successful but the credits do not appear in your account, contact our support team with your transaction reference.

2. Unsuccessful or Pending Payments

Credits are not added for payments that have not been successfully completed and verified.

If an amount has been debited from your bank account but the payment is shown as failed or remains pending, the payment may require reconciliation by the payment gateway or the relevant financial institution. Any applicable reversal or refund will be handled according to the payment provider's process and timelines.

If the amount is not resolved within the applicable timeframe, contact us at contact@ashtlab.com with the payment reference so we can investigate.

3. Delivery of Generated Images and Videos

AshtLab provides generated images and videos through the platform. Once generation is completed successfully, the resulting media is made available within your AshtLab account for access and download.

Generated media is not delivered by email. You can download available outputs directly from the platform. Download availability is subject to the service's storage and retention practices.

Sharing features are not currently available. We will update this policy if those features are introduced.

4. Generation Processing Times

Generation times depend on the selected AI model, request complexity, provider capacity, and other technical factors. Some requests may take longer than others due to delays at the underlying model provider.

AshtLab will communicate an applicable expected processing timeframe through the platform where available. If a generation remains incomplete beyond the applicable wait time, the request may be treated as unsuccessful and the credits charged for that request will be returned to your account.

5. Failed or Interrupted Generations

Credits are deducted when a generation request is submitted for processing. If the generation fails or is interrupted and no successful output is delivered, the credits charged for that request will be credited back to your account.

Credit restoration is handled through AshtLab's generation and credit-management system. In some cases, verification of the generation status may be needed before the credit adjustment is completed.

6. Cancellation of an Ongoing Generation

If you cancel a generation after it has been submitted for processing, the credits charged for that request will remain deducted, even if you choose not to wait for the result.

This is because the underlying AI provider may already have started processing the request and may charge AshtLab for the operation.

7. Need Help?

If credits are missing, a generation remains incomplete beyond the applicable wait time, or you experience a delivery issue, contact us at contact@ashtlab.com.

Please include your account email and the relevant payment or generation reference. Never share your password or API keys.